36Vegas Privacy Policy

At 36Vegas, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you access our platform at https://36vegas.co.uk. We are 36Gaming Limited, incorporated under the laws of England and Wales (Company Registration No. 16060742), licensed and regulated by the UK Gambling Commission (Account No. 66806). By using the 36Vegas casino online, you agree to the practices described in this document. We encourage you to read this policy carefully before registering or using any of our services.

Who We Are and How to Contact Us

Our 36Vegas platform is operated by 36Gaming Limited, and we act as the data controller responsible for your personal information. If you have any questions about how we handle your data, you can reach us at:

• Email: support@36vegas.co.uk
• Complaints: complaints@36vegas.co.uk
• Data Officer: cco@36vegas.co.uk
• Website: https://36vegas.co.uk

We are committed to responding to all data-related enquiries promptly and transparently.

Information We Collect

When you register and use the 36Vegas casino, we may collect the following categories of personal data:

Registration and Identity Data

• Full name, date of birth, and residential address
• Email address and phone number
• Username, password, and account credentials
• Proof of identity and address documents submitted during KYC verification

Financial Data

• Payment card details (Visa, Mastercard) used for deposits and withdrawals
• Transaction history, deposit amounts, and withdrawal requests
• Records of any GBP transactions conducted on our platform

Technical and Usage Data

• IP address, browser type, and device information
• Login timestamps and session data related to your 36Vegas login activity
• Pages visited, games played, and interaction patterns on our site and 36Vegas app
• Geolocation data used to verify UK residency

How We Use Your Information

We use the personal data we collect for the following purposes, all of which are grounded in our legal obligations and legitimate business interests:

• To verify your identity and UK residency through automated KYC checks via Experian and other credit-reference agencies, followed by manual review where necessary
• To process your deposits and withdrawals securely and within the timeframes we have committed to — typically within 24 hours, with funds reaching your account within 1 to 5 working days
• To manage your account and ensure compliance with our terms of service
• To prevent fraud, money laundering, and underage gambling
• To provide customer support via live chat (24/7), email, and our help centre
• To deliver relevant promotional communications, including information about the 36Vegas bonus offers and promotions — subject to your marketing preferences
• To comply with our obligations under the UK Gambling Commission licence and applicable UK law
• To monitor responsible gambling activity and intervene where necessary to protect vulnerable players

Legal Basis for Processing

Our 36Vegas casino online operates exclusively in Great Britain, and all data processing is conducted in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our legal bases for processing your personal data include:

• Contractual necessity — processing required to fulfil our obligations when you open an account and use our services
• Legal obligation — compliance with anti-money laundering, responsible gambling, and gambling licence requirements
• Legitimate interests — fraud prevention, security monitoring, and service improvement
• Consent — where you have opted in to receive marketing communications or promotional updates

KYC Verification and Identity Checks

At 36Vegas, registration is not anonymous. Full KYC verification is mandatory for all users, and no account can operate without email or SMS confirmation and successful identity verification. We use Experian and other credit-reference agencies to conduct automated checks, which may be supplemented by manual document review. This process is required to confirm UK residency — the platform is strictly restricted to UK residents only, and no exceptions are made. Employees of 36Gaming Limited and their families and friends are prohibited from opening accounts.

Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers in the following circumstances:

• Identity verification agencies such as Experian, for KYC and fraud prevention purposes
• Payment processors facilitating Visa and Mastercard transactions
• Game providers including Blueprint Gaming, Evolution, Inspired, Kiron, Light & Wonder, and Pragmatic Play, to the extent necessary to deliver their services
• Regulatory bodies, including the UK Gambling Commission, where we are legally required to disclose information
• Law enforcement authorities, when required by law or court order

Cookies and Tracking Technologies

Our 36Vegas casino app and website use cookies and similar tracking technologies to enhance your experience. These tools help us recognise returning users, maintain session security, and analyse how our platform is used. You can manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our site and the 36Vegas app on iOS and Android devices. For full details on the cookies we use, please refer to our separate Cookie Policy.

Data Retention

We retain your personal data for as long as your account remains active and for a period thereafter as required by law and regulatory guidance. In accordance with UK gambling regulations, we are obligated to maintain records for a minimum period following account closure. Once the retention period expires, we securely delete or anonymise your data.

Your Rights

As a UK resident, you have the following rights in relation to your personal data held by us:

• Right of access — you may request a copy of the personal data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete information
• Right to erasure — in certain circumstances, you may request that we delete your data
• Right to restrict processing — you can ask us to limit how we use your data
• Right to data portability — you may request a structured copy of your data in a machine-readable format
• Right to object — you can object to processing based on our legitimate interests, including direct marketing

To exercise any of these rights, please contact us at cco@36vegas.co.uk. We will respond within the statutory timeframe of one calendar month.

Security Measures

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Our 36Vegas platform uses industry-standard encryption for all financial transactions and account activity. We regularly review our security protocols to ensure they remain effective and up to date.

Restricted Access and VPN Policy

Our platform is geo-restricted to Great Britain. We do not permit the use of VPNs or any other tools designed to circumvent geographic restrictions. Attempting to access 36Vegas from a restricted country, or using a VPN to mask your location, is a violation of our terms and may result in account suspension and forfeiture of funds.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, legal obligations, or regulatory requirements. When we make material changes, we will notify you through the platform or via email. We encourage you to review this policy periodically to stay informed about how we protect your data. Continued use of the 36Vegas casino online following any update constitutes acceptance of the revised policy.

Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) — the UK's independent data protection authority — at www.ico.org.uk. We would, however, appreciate the opportunity to address your concerns directly before you approach the ICO. Please contact us first at complaints@36vegas.co.uk.