Responsible Gaming at 36Vegas Casino

Our Commitment to Safe Play

We at 36Vegas understand that gambling can become harmful for some people. Problem gambling affects individuals, families, and communities — and we take that reality seriously. Our approach to responsible gaming is built around three key principles: prevention, protection, and support. We work proactively to identify signs of problematic behaviour and to ensure that every player on our 36 Vegas platform has access to the tools they need to stay in control.

Our team is trained to recognise warning signs and to respond with care and without judgement. Whether you need a short break from gaming or require more structured support, we are here to help — 24 hours a day, 7 days a week.

Tools We Provide to Help You Stay in Control

We at 36Vegas Casino offer a comprehensive suite of responsible gaming tools, all available directly through your account. These tools are designed to give you full control over your gaming activity:

• Deposit Limits — Set daily, weekly, or monthly limits on how much you deposit. Once set, reductions take effect immediately, while increases are subject to a cooling-off period.
• Loss Limits — Cap the amount you can lose over a defined time period, helping you manage your budget with confidence.
• Wager Limits — Control the total amount you stake across a given period to keep your play within boundaries that feel comfortable for you.
• Session Time Limits — Decide how long each gaming session lasts. When you reach your limit, we will notify you and end the session automatically.
• Reality Checks — Receive regular on-screen reminders of how long you have been playing and how much you have spent, so you can make informed decisions at any point.
• Cooling-Off Period — Take a short break from gaming for a period of your choosing. During this time, you will not be able to log in or place bets.
• Self-Exclusion — Exclude yourself from our 36 Vegas platform for a defined period or indefinitely. We will process your request promptly and ensure it is applied across all 36Vegas products, including the casino and sportsbook.

Self-Exclusion: How It Works at 36Vegas

If you feel that you need a more significant break from gambling, self-exclusion is available through your account settings or by contacting our support team directly. Here at 36Vegas Casino, we take self-exclusion requests seriously and process them without delay.

We are also registered with GAMSTOP, the national self-exclusion scheme for online gambling in Great Britain. If you self-exclude through GAMSTOP, your exclusion will automatically apply to our 36 Vegas platform, as well as all other GAMSTOP-registered operators. We strongly encourage any player who is concerned about their gambling to use this free service.

Recognising Problem Gambling

We encourage all of our players to regularly reflect on their gambling habits. At 36 Vegas, we want you to enjoy gaming as a form of entertainment — not as a way to make money, escape problems, or cope with stress. Here are some signs that gambling may be becoming a problem:

• Spending more than you can afford to lose
• Chasing losses in the hope of winning back money
• Gambling interfering with work, relationships, or daily responsibilities
• Lying to others about how much time or money you spend on gambling
• Feeling anxious, irritable, or restless when not gambling
• Borrowing money or selling belongings to fund gambling
• Feeling guilt or shame after a gaming session

If any of these signs feel familiar, we encourage you to reach out — either to our support team or to one of the external organisations listed below. There is no shame in seeking help, and we at 36Vegas Casino are here to support you through every step of the process.

Protecting Underage Players

We at 36 Vegas operate a strict minimum age policy. You must be 18 years of age or older to register and play on our platform. We use rigorous KYC (Know Your Customer) verification processes — including automated checks via Experian and other credit reference agencies, followed by manual review — to verify the age and identity of every player before they can deposit or play.

We also encourage parents and guardians to make use of third-party parental control software to help prevent underage individuals from accessing gambling websites. The following tools are widely recommended:

• GamBan — blocks access to all online gambling sites across your devices
• Net Nanny — comprehensive parental control software
• Kidlogger — monitors device activity to protect younger users

External Support Organisations

We at 36Vegas Casino want every player to know that professional help is always available. The following organisations offer free, confidential support to anyone affected by problem gambling:

Our Maximum Win Cap Policy

As part of our responsible approach to gaming, our 36 Vegas platform applies a maximum daily win cap of GBP 25,000 across all casino games, regardless of game results or the balance shown in your account. This limit applies equally to sports betting. We believe that clear, transparent limits contribute to a healthier gaming environment for everyone on the 36Vegas Casino platform.